Thoughtful care coordination, across borders.For patients travelling to China
✳medsendaMEDICAL TRAVEL, MADE PERSONAL
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Dental careDental implantsCrowns & bridgesVeneersTeeth whiteningRoot canal treatment
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How it worksWhy ChinaFor HospitalsAboutContact
HOW IT WORKS

From your first message
to care back home.

One coordinator, a clearer path. See what happens at every step, what you need to provide and how long each stage may take.

Explore the journey

The timings below are proposed estimates, not guarantees. Business days exclude weekends and public holidays. Actual timing depends on your response, hospital availability, information, treatment and travel. The interactive demo uses fictional examples; live enquiries are not enabled.

YOUR JOURNEY, STEP BY STEP

Every step, made clearer.

This is our proposed coordination process. Your coordinator will confirm the services and arrangements agreed with you.

01
YOUR FIRST MESSAGEWithin 1 business day

Tell us what you are looking for

Start with the free enquiry form or online chat. Share your name, email, country, treatment of interest and preferred travel timing, plus a brief general message.

WHAT YOU DO

Send your enquiry. Please do not include medical records, images, passport details or detailed health information in the initial message.

HOW MEDSENDA HELPS

A MedSenda coordinator aims to contact you within one business day to understand your priorities and explain the next steps.

02
PREPARE & AUTHORISETypically 1–3 business days

Agree on what the hospital needs

The coordinator explains the proposed process and asks the hospital what information is necessary for an initial review. You decide whether to proceed.

WHAT YOU DO

Provide consent before information is shared. The hospital may later request relevant medical or dental records, test results or images through an agreed secure channel.

HOW MEDSENDA HELPS

Explain the requested information, who will receive it and how it will be transferred. The preparation time starts after our first conversation and depends on your response.

03
HOSPITAL REVIEWTypically 3–7 business days

Receive an initial plan and estimate

After the hospital receives the information it needs and your permission, its qualified clinicians review your case. We pass on their preliminary recommendations and an itemised estimate, including expected visits and exclusions where available.

WHAT YOU DO

Review the proposed treatment, alternatives, risks, costs and questions. Ask what may change following an in-person assessment.

HOW MEDSENDA HELPS

Coordinate the hospital's review and share the written response. The 3–7 business days start when the hospital receives a complete information set; complex cases or additional tests may take longer.

04
YOUR DECISIONTypically 1–3 business days

Review the journey and service agreement

Consider the hospital’s estimate alongside flights, accommodation, transfers, language support, coordination fees and possible return visits. You are free to take the time you need.

WHAT YOU DO

If you choose to proceed, review the proposed service agreement, costs, cancellation terms, entry requirements and the hospital’s clinical consent process.

HOW MEDSENDA HELPS

Clarify the agreed non-clinical services and help coordinate appointment options. The suggested timeframe covers coordination after your decision, not a deadline for deciding.

05
TRAVEL PLANNINGTypically 2–3 business days

Book your flight and share the itinerary

Once the treatment schedule is agreed, book your flights and share your confirmed flight itinerary with your MedSenda coordinator through an agreed secure channel.

WHAT YOU DO

Tell us your arrival and departure times, airport, flight numbers, travelling companions and accommodation preferences. Do not send passport details in the enquiry form or chat.

HOW MEDSENDA HELPS

Following receipt of the itinerary and your preferences, coordinate agreed airport transfers and hotel booking options, then provide a written itinerary. Allow at least 7 days before departure where possible.

06
IN CHINAArrival through your stay

We coordinate the practical details

Your coordinator helps arrange airport pickup, hotel check-in and transport to appointments as agreed. Language support and accompaniment can be coordinated throughout the medical visit.

WHAT YOU DO

Attend your hospital assessment and discuss your care and consent directly with the treating clinician.

HOW MEDSENDA HELPS

Coordinate the agreed transfers, hotel reservation, interpreting and appointment accompaniment. The hospital is responsible for diagnosis, treatment and clinical decisions; services and availability are confirmed in advance.

07
TREATMENT & RECOVERYPer the clinician’s plan

Treatment, recovery and departure

The treating clinician determines your treatment schedule, recovery and the appropriate time to fly. Some treatments, such as dental implants, can involve several stages and a later return visit.

WHAT YOU DO

Follow the hospital’s clinical instructions, arrange appropriate insurance and ask for discharge instructions and a follow-up plan before leaving.

HOW MEDSENDA HELPS

Help coordinate the agreed appointments, translation and practical arrangements, including any changes and your departure transfer.

08
BACK HOMEWithin 1–2 business days after return

Stay connected after you return

Your coordinator aims to check in after you arrive home and help relay follow-up questions to the treating hospital, with your permission.

WHAT YOU DO

Follow the hospital’s instructions and contact an appropriate local healthcare provider for care. For an emergency, use local emergency services.

HOW MEDSENDA HELPS

Help coordinate communication and any planned follow-up or return appointment. Clinical care, including urgent treatment, is provided by qualified healthcare professionals.

SUPPORT ALONG THE WAY

Focus on your care.
We help with the journey.

Within the agreed service scope, we help coordinate the practical details of travel, language and appointments.

Airport transfers & hotelsCoordinated after flight confirmation
Interpreting & accompanimentHelp with communication during appointments
Appointments & follow-upCoordination with your treating hospital
READY TO EXPLORE?

Let’s start a conversation.

Explore the interactive demonstration using fictional examples.